Cancelling or Changing a SodaPeak Order After Placing It

Changes are easiest before an order ships, so act quickly.

What to do

We do not process orders, so requests go to the official seller using the contact details in your confirmation email. State your order number and the change you want, and ask for written confirmation.

If the order has already shipped, ask about redirecting it with the carrier.

• Contact the seller in writing
• Give the order number
• Ask for written confirmation
• Card dispute is a last resort

Protect yourself

Keep screenshots of your order and your messages, with dates. The guarantee runs from purchase, so note your order date. If you cannot reach the seller, your card issuer has a dispute process, which is a last resort.

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